Refund policy

Return and Refund Policy

We want you to love what you ordered. If something isn't right, we're here to sort it out.

Our 30-Day Guarantee
If you're not happy with your purchase for any reason, contact us within 30 days of receiving your order and we'll make it right. Email us at cozerra@gmail.com with your order number and a brief description of the issue.

Damaged or Incorrect Items
Please check your order when it arrives. If anything is damaged, defective, or not what you ordered, email us immediately with a photo and your order number. We'll resolve it promptly — either with a replacement or a full refund.

Refund Processing
Once approved, refunds are returned to your original payment method within 5–10 business days. Your bank may take additional time to post the amount.

Order Cancellations
Orders can be cancelled within 24 hours of being placed. After that, your order may already be in processing — email us as soon as possible at cozerra@gmail.com and we'll do our best to help.

Non-Refundable Items
We are unable to process refunds on gift cards.